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CONTACT HEXONUMIA

Questions?Start here.

Product questions, order support, shipping, returns or something else — send us the details and we’ll have a record of your request from the start.

PRODUCT QUESTIONS

Before you buy.

Questions about the board, tokens, collections or what comes in a set.

Ask a question →ORDER SUPPORT

After checkout.

Include the order email and your Stripe receipt or payment reference if available.

Get order help →SHIPPING & RETURNS

Something went wrong.

Tell us what happened. For damage, mention that you have photographs available.

Get help →

SEND A SUPPORT REQUEST

Tell us whatyou need help with.

Your request is saved when you submit it, so we can track it even if an email notification is delayed.

Prefer email?support@hexonumia.com

For damaged items, submit the request first. We can then arrange photographs by reply if needed.

Self-service

The answer mayalready be here.

ShippingProcessing, tracking and delivery.ReturnsReturn eligibility, damage and refunds.Terms & safetyProduct safety and site terms.Customer CareAll support information in one place.
01
Questions before buying?Customer Care is built into the purchase path.
02
30-day returnsRead the conditions before checkout.
03
Physical-product guidanceMagnet safety, handling and care.
04
No invented ship dateTiming is published only when verified.