CUSTOMER CARE
Useful answers.Before and after you buy.
Everything you need for shipping, returns, product safety and order support.
01
Shipping
Processing, tracking, address changes and delivery issues.
Read shipping policy →02Returns
30-day standard return window plus damaged or incorrect item help.
Read returns policy →03Care & safety
Magnet safety, handling, cleaning, inspection and storage guidance.
Read care & safety →04How it’s made
Design, relief, print, finish, magnetic connection and curation.
See the process →05Contact
Product questions or help with an existing order.
Contact Hexonumia →Order support
Keep yourStripe receipt.
Your receipt is the fastest way to connect a support question to the payment. When contacting us about an order, include the checkout email and any Stripe payment reference you have.
support@hexonumia.com →