30-day returns.
Standard, non-custom Hexonumia products may be returned within30 days after delivery if they are unused, complete and returned in substantially the same condition in which they were received.
To start a return, contactsupport@hexonumia.com before sending the product back. Include the order information and the reason for the return so we can provide return instructions.
Return shipping.
For a change-of-mind return, the customer is responsible for return shipping unless we agree otherwise. Original outbound shipping charges, if any, are not refundable for a change-of-mind return.
Damaged, defective or incorrect items.
If your order arrives damaged, defective or materially different from what you ordered, contact us promptly. Please include photographs of the product and packaging when possible. If we confirm the issue, we will provide an appropriate replacement, repair, return arrangement or refund at no additional return-shipping cost to you.
Refund timing.
Approved refunds are sent back to the original payment method. Your bank or card issuer may require additional time to post the credit after the refund is issued.
Custom or personalized products.
If Hexonumia later offers products made specifically to a customer's requested personalization, those items may have different return eligibility. Any different terms will be disclosed before purchase.